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Learn more about how we give Australian General Practice the chance to fight and thrive, we do this by creating General Practice Heroes. Our core values  guide our decisions and actions, as we strive to help our clients achieve their goals and succeed in a constantly evolving healthcare landscape.

Why 95 General Practices Stopped Letting Admin Run Their Day by GP Hero
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Why 95 General Practices Stopped Letting Admin Run Their Day: Key Takeaways From Our August Webinar

On 26 August, GP Hero hosted Why 95 General Practices Stopped Letting Admin Run Their Day: The Front Desk Pressure Audit – What Is Really Slowing Your Practice Down? The…
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The Front Desk Pressure Audit: What It Actually Measures

“Get more organised” is the advice every stretched front desk has already heard, and already tried. If it worked, you wouldn’t still be reading blogs about it. So before Wednesday,…
AI Can Answer Your Phone. Can It Answer for Your Practice? by GP Hero
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AI Can Answer Your Phone. Can It Answer for Your Practice?

If you’ve looked at your front desk lately and wondered whether AI could just take the calls, you’re not the only Practice Manager asking. AI-only phone answering has gotten good,…
What Practice Managers Actually Say About Offsite Support By GP Hero
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What Practice Managers Actually Say About Offsite Support

It’s a fair question to ask before you bring anyone new into your Practice, onsite or off: does this actually help, or does it just move the workload somewhere else?…
Your Front Desk Isn't Undisciplined. It's Under Pressure by GP Hero
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Your Front Desk Isn’t Undisciplined. It’s Under Pressure.

Ask most Practice Managers how their team is doing and you’ll hear some version of the same answer: “flat out.” Everyone is working hard. Reception is never idle. The Practice…
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Why “just hire more” doesn’t fix a short-staffed clinic

Every Practice Manager has heard the advice, usually from someone who has never had to run the roster: you’re short-staffed — just hire more people. So you do. You write…
Offsite vs Local Hiring for General Practice The Honest Comparison by GP Hero
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Offsite vs Local Hiring for General Practice: The Honest Comparison

Offsite vs Local Hiring for General Practice: The Honest Comparison If you’ve considered offsite Practice support for your clinic and felt a flicker of hesitation, that’s not a flaw —…
The Hidden Cost of an Empty Seat in Your Practice by GP Hero
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The Hidden Cost of an Empty Seat in Your Practice

When a role sits unfilled, the number most Practices look at is the salary they’re not paying. It feels like a saving. But the real cost of understaffing a GP…

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138 Tasks That General Practices Can Outsource For Higher Productivity

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