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How to Delegate Admin Tasks in a Medical Practice When Nothing Is Written Down
If you run a General Practice, there’s a good chance a lot of your admin lives in one place: your head. Or the head of the one senior team member…
Learn more about how we give Australian General Practice the chance to fight and thrive, we do this by creating General Practice Heroes. Our core values guide our decisions and actions, as we strive to help our clients achieve their goals and succeed in a constantly evolving healthcare landscape.
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Which Admin Tasks Can a General Practice Hand Over (and Which Should Stay)?
If you run a General Practice, you probably already know the feeling. There’s a list of admin tasks that never quite gets finished, and a quieter worry sitting underneath it:…
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What a Medical Virtual Assistant Actually Does for a General Practice (and What They Don’t)
If you’ve typed “virtual assistant for doctors” into Google lately, you’re probably a Practice Manager or Practice Owner who has reached the point where the admin has outgrown the team.…
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The Real Cost of a Missed Patient Call
A missed call doesn’t feel like anything on the day. The phone rings out, or the caller gives up after the third ring-back, and your front desk moves straight on…
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Signs Your Practice Has a Call-Flow Problem Not a Phones Problem
If your front desk has felt busier this year than last, you’re not imagining it and it’s not because your team got worse at their jobs. Nationally, bulk-billing rates jumped…
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Would an AI Receptionist Actually Answer Your Phones Properly?
It’s a fair question, and more Practice Managers are asking it every month: if calls are the problem, why not just hand them to an AI answering service? No sick…
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Why a Phone Tree Doesn’t Fix a Missed-Call Problem
“We already have a phone tree” is one of the most common answers a Practice gives when missed calls come up and it’s a fair one. A phone tree at…
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How Many Calls Is Your Practice Actually Missing?
Ask a Practice Manager how many calls her Practice missed yesterday, and most give you the same honest answer: “I don’t actually know.” That’s not a knowledge gap she’s failed…
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The Ultimate “Offsite” Staff Task List
138 Tasks That General Practices Can Outsource For Higher Productivity
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