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How long does it really take to fill a GP reception role?
Ask most Practice Managers how long it takes to fill a front-desk role and they’ll say “a few weeks.” Then they’ll think about the last time they actually did it,…
Learn more about how we give Australian General Practice the chance to fight and thrive, we do this by creating General Practice Heroes. Our core values guide our decisions and actions, as we strive to help our clients achieve their goals and succeed in a constantly evolving healthcare landscape.
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The Empty Seat Is Not a Hiring Problem. It’s a Speed Problem.
If you are the one covering the front desk when someone calls in sick, this is for you. You know the pattern. Someone is away. Someone resigns. The roster opens…
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Why a Busy Admin Team Does Not Always Mean a Well-Running GP Clinic
In many GP clinics, a busy admin team is seen as a sign of commitment and hard work. But constant busyness can also be a warning sign that workflows are…
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Why Growing Clinics Start to Feel Harder to Run
Growth is supposed to feel like progress. More patients. More appointments. More doctors. More momentum. But for a lot of clinics, growth does not feel lighter. It feels heavier. The…
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What Breaks First in Your GP Clinic? Free Webinar for Practice Managers
Every GP clinic has a pressure point. Sometimes it starts with admin backlog, missed follow-ups, poor workflow handoffs, or a team that’s simply doing too much for too long. This…
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Why admin burden is still pushing GPs to breaking point in 2026
Admin burden remains one of the biggest pressure points in general practice because it keeps growing while clinic capacity does not. Changes to Medicare, reporting requirements, compliance expectations, and day-to-day…
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AI for GP Clinics: Practical Ways to Save Time, Reduce Admin Load, and Support Better Workflows
Artificial intelligence is no longer a distant concept for General Practice. It is already showing up in clinical documentation, admin workflows, and broader practice operations, with growing interest across Australian…
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Understanding the Costs and Value of Hiring a GP Hero Virtual Assistant
Introduction: What Does a GP Hero Virtual Assistant Really Cost? When considering offshore support, general practice owners and managers often ask the same question: “How much does it cost?” At…
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The Ultimate “Offsite” Staff Task List
138 Tasks That General Practices Can Outsource For Higher Productivity
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