It’s a fair question to ask before you bring anyone new into your Practice, onsite or off: does this actually help, or does it just move the workload somewhere else?
We don’t think you should take our word for it. So instead of another paragraph about what offsite support is supposed to do, here’s what a few Practice Managers we work with have actually said about it in their own words, during ordinary catch-ups, not press-ready testimonials.
“It really takes a lot of the workload off the clinic”
One Practice Manager put it plainly during a routine check-in:
“Everything is good, it’s working well. It really takes a lot of the workload off the clinic. Working in a practice can be very stressful, so having someone providing offsite support makes a big difference.”
That’s the whole case in two sentences. Not “increased efficiency” or “streamlined operations” just: the stress was real, and having someone else properly carrying part of the load made a genuine difference to it. That’s the same pressure we talk about in Why 95 General Practices Stopped Letting Admin Run Their Day busy and in control aren’t the same thing, and relief starts with someone actually taking weight off, not just advice about carrying it better.
Two Heroes, growing in real time
Feedback doesn’t only show up as a big statement sometimes it’s what a Practice Manager says without even being asked, in a monthly review that was really about something else.
Keren was recognised recently for her reliability, her confidence, and her problem-solving, her Practice Manager described immediately feeling the gap whenever Keren is away, which is really just another way of saying: she’s become someone the clinic properly depends on.
Jeressa was recognised for the opposite kind of progress not “already excellent,” but visibly, steadily improving. Her willingness to learn, her open communication, and her growing confidence were all called out by name, with her Practice Manager backing her to keep growing from here.
Different stages, same pattern: a Hero who’s actually embedded in the practice, not a name on a roster.
“We think highly of them, and we’re very thankful”
At another Practice, the Practice Manager and the clinic-wide operations lead used their catch-up to talk almost entirely about how the team was doing:
“We really do appreciate all our VAs. We think highly of them, and we’re very thankful to have them on the team. I just want you to know how pleased we are with their work and all their communication. We think they’re amazing.”
“They are really lovely and engaged.”
What stands out isn’t the praise itself it’s that nobody had to ask for it. It came up unprompted, in a conversation that was meant to be about something else entirely. That’s usually a more honest signal than a testimonial written to order.
“He’s the one creating the policies”
Offsite support isn’t only about taking existing tasks off a plate sometimes it’s about someone stepping up to own a problem the practice hadn’t fully solved yet. One Practice Manager, describing Fredie during a recent system transition:
“He’s pretty good — he’s the one creating the policies for our processes.”
That’s a team member who didn’t wait to be handed a finished process he built one, because it needed building. It’s the difference between a Hero doing what they’re told and a Hero who’s actually embedded enough in your practice to notice what’s missing.
Why we’re sharing it this way
The Practice Managers and clinics above stay anonymous on purpose, the point isn’t which practice said it, it’s that Practice Managers doing the same job you do, carrying the same pressure, are saying this without being asked to. Keren, Jeressa, and Fredie are named because they earned it, and they were happy for their names to go with it.
If you want the fuller story of what “offsite support” is actually built to fix not just relieve, but properly redesign, that’s exactly what we walk through in our next free session.
Save your free seat → · Why 95 General Practices Stopped Letting Admin Run Their Day · Wednesday 26 August · 11:30am AEST · Live on Zoom ·
Can’t make it live? Register anyway and we’ll send you the recording.
You know better than anyone whether the pressure in your practice is real. These Practice Managers did too and they’re glad they did something about it.
