We solve admin staff shortage for Aussie General Practices

Setup Fees

The GP HERO Service starts with the payment of your Set-Up Fee, which is currently AUD$2,250+gst. This fee covers all associated recruitment costs such as; advertising the position, background checks, interview recording, final selection, letter of offer, welcome pack, worker uniform and two weeks of GP HERO training. This fee must be paid in full, the moment you finalise your selection from our shortlisted GP HERO.

Ongoing Service Fee

Once you have selected your GP HERO and the balance of your Set-Up Fee is paid, you will then be required to cover the Ongoing Service Fee of AUD$2,250+gst per month for a minimum of 12 full months. This is to cover all ongoing costs such as; office rental, computer maintenance, IT support, HR support, worker salary, and worker health and social security benefits.

In short, it won’t. GP HERO far exceeds all security and privacy standards recommended by Australian accreditation and insurance bodies. Plus, in the unlikely event of  a data breach we assume all legal liability. We also hold the maximum coverage for cyber security, medical malpractice and professional indemnity through MARSH Insurance group.

No, we cover all staff payroll, benefits and HR responsibilities. We also ensure all our staff are very well looked after and offer a number of benefits that exceed other local Filipino companies. For more information visit our talent page.

All payments are taken via credit card through Stripe, our third party secure payment provider and no other payment methods are available. Purchase notifications are supplied automatically via Stripe and tax receipts are supplied upon request: [email protected]. If you wish to update your credit card details with us please use the online form found at www.gphero.com.au/update-card.

During your initial 12 month period, if you choose to cancel your contract with GPHERO, you will be required to pay an early exit fee of AUD$7,560+gst to cover all staff termination and office rental fees. Applications for early exit must be made in writing to [email protected] and fees are payable to GP Hero Pty Ltd within 7 days.

We take security very seriously at GPHERO. We don’t just meet Australian Standards – we far exceed. Protecting your data is our mission and to that end we follow today’s security best practices for clinics. For more information visit our security page.

We do everything possible to ensure that you and your patients data is kept safe (visit our security page for details), however, in the unlikely event of a data breach we cover all Liability through our Australian company GP HERO Pty Ltd. We hold insurance policies through MARSH insurance including Cyber Security, Professional indemnity and Medical Malpractice. If you would like to see a copy of the policy details please feel free to contact us.

GP Hero Pty Ltd is an Australian owned company. We are therefore bound by all Australian legal and business codes and practices and we pay our taxes in Australia. This is the entity to which you engage with commercially.

We also have a Filipino subsidiary for the purposes of hiring talent in the Phillipines properly managing all local HR requirements such as retirement benefits, healthcare coverage and the like.

We have a management team based here in Australia, with representatives in Melbourne, Sydney and Brisbane. Our production office, and the location your new GP HERO will be working from, is located in Dumaguete, Philippines. Our office is beautiful, COVID compliant, and an amazing environment for our employees to work from. Take a look for yourself on our facilities page.

Yes, we are passionate about the welfare of our Heroes. We offer competitive salaries with extra benefits and pay for their health care, cover their tax requirements and their retirement benefits. We provide a modern and professional work environment with monthly social events. We give them access to extensive training, and always seek to support each Hero in pursuing their career goals.