At GP HERO, we lighten the load on General Practice owners and their teams by hiring, training and managing professional off site receptionists and administrators.
Finding quality admin and reception staff in Australia is becoming increasingly difficult due to the biggest skills shortage in living memory.
And, once you finally complete the recruitment process the challenges continue with starting salaries now as high as $80K in capital cities and many clinics reporting an average turnover on reception staff as low as 6 months!
Since it is extremely hard to find extra staff at short notice, remaining staff are often reaching burnout, overwhelmed by an avalanche of endless tasks, and at risk of calling it quits themselves.
Daily tasks slip by the wayside, and many clinic owners and managers are left feeling like they are on a never ending cycle of hiring and training new people and never on top of all the things that need to get done in the clinic.
Surely there has to be a better way… (and there is!)
We understand that public perception can be that utilising overseas staff is a higher risk to your clinic and patients privacy – but managed well, this does not have to be the case. At GP HERO our privacy and security standards are not just “as-safe” as local facilities, but far safer. We exceed all the Australian standards set by accrediting and insurance bodies and we are so confident in our services that GP HERO Australia covers all liability in the unlikely event of a data breach so that you can have complete peace of mind.
Our recruitment, training and monitoring frameworks ensure that you get outstanding staff that will increase the productivity of your practice. Choose the role of your new Clinic-Super-Hero!
The behind-the-scenes HERO your clinic needs to help you tackle your backend administration tasks including allocating scanned documents, emptying email inboxes, performing bulk health identifier lookups, checking patient eligibility, medical history transfer requests, setting up team meetings, preparing and circulating meeting agendas and minutes, plus a whole lot more.
Your appointment book will run smoothly with your chosen HERO taking on tasks such as; confirming appointments, following up non-responders, identifying and booking patients for follow up, allocating rooms and personnel for upcoming appointments, managing appointments in HotDoc, running database searches for new opportunities and so much more.
Alleviate the pressure of endless inbound phone calls with a well trained, friendly and capable phone receptionist. Your chosen HERO can; answer the phone with your clinic greeting, get a brief of the patient’s problem, set the correct appointment type with the correct GP at the right date and time, advise of payment for the appointment type set and a whole lot more.
138 Tasks That General Practices Can Outsource For Higher Productivity
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What separates thriving practices from those in the endless loop of admin struggle? In this presentation you will learn how you can build a highly effect admin team that completes more work, in less time – so that you can reach more patients.
Complete the form below to get instant access to this video training.
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She is unbelievable in how many calls she is answering. It is very helpful for the clinic in restoring the trust of the patients. We’re so over the moon with the service. I’m just in love with her — she’s so sweet.
She’s lovely. She’s exactly how she presented in the interview. She’s very forthcoming. And it’s such a testament to GP Hero’s training and guidance, honestly. It’s so impressive. Even if you’re in a different country, it feels like you’re just around the corner.
Cess is always approachable and helpful. I really appreciate how knowledgeable and efficient she is with her work. She offers solutions quickly and confidently. It’s truly awesome to work with her!
Ana completes all tasks to a very high standard. I’ve only been in the clinic for about two months, but she’s been fantastic during that time!
His values truly align with our clinic. He understands our purpose, cares deeply about the patient journey, and is, overall, just a genuinely good human being.
During our weekly meetings, they are always coming at us with questions and are never shy to share ideas, and propose solutions. They reduce a big chunk of the workload while exceeding expectations.
She’s working really well, and when I was away for almost three weeks, Kim efficiently took care of our deliverables. She’s amazing and so easy to work with.
Maelene has consistently demonstrated a remarkable ability to quickly grasp new concepts and adapt to evolving tasks and challenges. She always keep an open mind for learning and she contributes to the overall efficiency of our team. Her commitment to accuracy ensures that tasks are completed with attention and thoroughness, reduced errors or oversights. Maelene also willing to work flexible during our month-end reporting week in order for us to deliver the result on time and we appreciate her effort and contribution.
At GPHERO, we’ll do all the work finding and managing your new admin team member. The talent we source is exceptional with outstanding qualifications and experience. Our comprehensive training framework allows you to decrease the amount of time you spend training them and, we track and report their performance for you so that they get more work done in less time. Plus, if we ever need to hire additional team members, or replace those that have moved on, we’ll got you covered there as well!
Looking for some resources that you can implement in your clinic right away? Use the cards below to access some of the frameworks we use in clinics to win back their time and increase their operational efficiency and profitability.
Checklist & Email Templates
Get access to our 30 step onboarding process (including email templates) and improve the likelihood of a positive onboarding experience and speedier road to meeting role requirements.
Access our 30 step onboarding process (including email templates)
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Flowchart & Email Templates
Get access to best-in-breed systems for managing incoming email correspondence including the flowcharts and canned responses tried and tested by Aussie clinics.
Access our best-in-breed systems for managing incoming email correspondence.
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Flowchart & Video
Get instant access to the flowchart and step-by-step explainer video, walking through our best-in-breed system for booking patient appointments with accuracy.
Access the flowchart and step-by-step explainer video.
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Setup Fees
The GP HERO Service starts with the payment of your Set-Up Fee, which is currently AUD$2,500+gst. This fee covers all associated recruitment costs such as; advertising the position, background checks, interview recording, final selection, letter of offer, welcome pack, worker uniform and two weeks of GP HERO training. This fee must be paid in full, the moment you finalise your selection from our shortlisted GP HERO.
Ongoing Service Fee
Once you have selected your GP HERO and the balance of your Set-Up Fee is paid, you will then be required to cover the Ongoing Service Fee of AUD$2,500+gst per month for a minimum of 12 full months. This is to cover all ongoing costs such as; office rental, computer maintenance, IT support, HR support, worker salary, and worker health and social security benefits.
In short, it won’t. GP HERO far exceeds all security and privacy standards recommended by Australian accreditation and insurance bodies. Plus, in the unlikely event of a data breach we assume all legal liability. We also hold the maximum coverage for cyber security, medical malpractice and professional indemnity through MARSH Insurance group.
No, we cover all staff payroll, benefits and HR responsibilities. We also ensure all our staff are very well looked after and offer a number of benefits that exceed other local Filipino companies. For more information visit our talent page.
All payments are taken via credit card through Stripe, our third party secure payment provider and no other payment methods are available. Purchase notifications are supplied automatically via Stripe and tax receipts are supplied upon request: [email protected]. If you wish to update your credit card details with us please use the online form found at www.gphero.com.au/update-card.
During your initial 12 month period, if you choose to cancel your contract with GPHERO, you will be required to pay an early exit fee of AUD$7,560+gst to cover all staff termination and office rental fees. Applications for early exit must be made in writing to [email protected] and fees are payable to GP Hero Pty Ltd within 7 days.
We take security very seriously at GPHERO. We don’t just meet Australian Standards – we far exceed. Protecting your data is our mission and to that end we follow today’s security best practices for clinics. For more information visit our security page.
We do everything possible to ensure that you and your patients data is kept safe (visit our security page for details), however, in the unlikely event of a data breach we cover all Liability through our Australian company GP HERO Pty Ltd. We hold insurance policies through MARSH insurance including Cyber Security, Professional indemnity and Medical Malpractice. If you would like to see a copy of the policy details please feel free to contact us.
GP Hero Pty Ltd is an Australian owned company. We are therefore bound by all Australian legal and business codes and practices and we pay our taxes in Australia. This is the entity to which you engage with commercially.
We also have a Filipino subsidiary for the purposes of hiring talent in the Phillipines properly managing all local HR requirements such as retirement benefits, healthcare coverage and the like.
We have a management team based here in Australia, with representatives in Melbourne, Sydney and Brisbane. Our production office, and the location your new GP HERO will be working from, is located in Dumaguete, Philippines. Our office is beautiful, COVID compliant, and an amazing environment for our employees to work from. Take a look for yourself on our facilities page.
Yes, we are passionate about the welfare of our Heroes. We offer competitive salaries with extra benefits and pay for their health care, cover their tax requirements and their retirement benefits. We provide a modern and professional work environment with monthly social events. We give them access to extensive training, and always seek to support each Hero in pursuing their career goals.
138 Tasks That General Practices Can Outsource For Higher Productivity
138 Tasks That General Practices Can Outsource For Higher Productivity
Get a hero who is dedicated to details and trained to tackle the daily tasks in your clinic with ease!